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DUTY MANAGER

Playbox Theatre is seeking a team of highly motivated and organised individuals to oversee the smooth running and health and safety of customers of The Dream Factory during busy times. This, alongside ensuring an excellent customer experience for all of our visitors.

We are currently recruiting a team who will head up the following shifts on rotation:

Monday 16.00-19.00

Wednesday 16.00-20.45

Thursday 16.00-20.45

Friday 16.00-21.15

Saturday 08.30-15.00

These days and times operate during Playbox Season dates only (in conjunction with school terms). There is additional work available for the Duty Managers during performances and for other special events throughout the year.

We require one Duty Manager per shift, and the aim is to recruit a team of approx. 10 staff members, who will be programmed according to their availability. We need candidates to be potentially available for a minimum of 4 shifts per month.

Full training will be given prior to first shift.

DUTIES WILL INCLUDE:

Responsible for building evacuation in the event of an emergency
First Aider On Duty (training will be provided)
Oversee the excellent presentation of the front of house area
Liaise with the café staff to ensure front of house space is kept clean and tidy
Greet all visitors to The Dream Factory with warmth and attention to personal detail
Monitor behaviour in front of house space, and intervene swiftly when necessary
Answer the phone using the Playbox required language during your shift and take detailed messages
Pass all enquiries on efficiently to the appropriate member of staff
Lock up The Dream Factory at the end of the shift
Have a good working knowledge of current events at Playbox Theatre
Be familiar with all areas of the Playbox Theatre website, so that queries can be answered
Direct customers to appropriate studio spaces throughout the shift
Be an excellent ambassador for Playbox Theatre
Spot clean where necessary to ensure front of house standards are maintained

JOB REQUIREMENTS:

Stand for prolonged periods of time
Wear Playbox Theatre uniform when required
Be smart and well-presented at all times
Warm and friendly manner
An ability to problem-solve under pressure
Discreet attitude
Confidence to approach members of the public
Confidence to ensure that behaviour is appropriate for a café and a public space, and ability to effectively intercept when necessary
Ability to use initiative to constantly improve standards of customer experience
Ability to diffuse frustrated situations with discretion, and a calm manner

ADDITIONAL CANDIDATE REQUIREMENTS:

Candidate must hold a current DBS (Playbox Theatre can support application for this, if one is not currently held)
Be willing to undertake First Aid Training
Basic IT Skills
Previous customer service experience an asset
Flexibility in availability

Candidates for this role should contact info@playboxtheatre.com with a letter of introduction, outlining interest in the position, and any information that you see as relevant.

The deadline for applications is Friday 31^st March 2023. Interviews will take place in person at The Dream Factory during the Easter Holidays.

Start date for Duty Manager Team – Week of Saturday 22^nd April 2023.

Rate of pay: £12.50 per hour

Duty Managers will be engaged on a 0 hours contract, and schedules will be programmed, through liaison with the Playbox Theatre Office Administrator, on a monthly basis.

Playbox Dialogues

Playbox Theatre is building back with its famed Energy, Enthusiasm and Passion, following the effects of the Pandemic and we seek conversations with potential new staff members and creative partners. Please read on for more information.

Our 2021 programme of Training and Performance resulted in being one of the most successful and inspiring in the company’s 37 year history. Based at our unique complex The Dream Factory in Warwick young people developed skills across multi arts disciplines and invested in a creation programme spanning original new writing, classic reinterpretations and devised projects alongside focussed and original new work for the very young.

Playbox Theatre continues to be a work-in-evolution, reflecting the changing times of our young people and the world they live in and the future they aspire to create. They achieve this, through the dynamic disciplines of the Arts in action. Playbox is a visionary concept and never rests on past laurels or success.

As we move into a new year, we initiate the Playbox Dialogues to discover, meet and partner artists, educators, and professionals, with a belief in the central role of young people as artists and creators. Our Team at Playbox remains the vital heartbeat for the development of ideas and skills embracing all genres of theatre and drawing on contemporary ideas for training and performance.

Within our company, young people engage in detailed Research and Development of ideas, creation and exploration of new writing through the Blank Shift Creative Writers programme.

We want to meet future partners who may aspire to lead regular artistic programmes, build the skills, confidence and talent of 3-20 year olds, create studio projects and experiments, direct mid-large scale work within the company involving casts of young people drawing on World, European contemporary and classical works.

The year ahead is one of building towards the future of the company and encouraging artists with a strong desire to affect young people’s lives through the arts to meet with us and explore ideas and possibilities.

Relationships within the Playbox organisation depend on the strong bond of commitment between the young people and their Guides, whether a regular session, or skill-based guide, or guest Director/Trainer. If you feel the company is of appeal to you, your career in the arts and where you are at this time, it is a perfect moment to talk.

Our Dialogues are designed to get to know potential newcomers and are structured to be informal on both sides taking time to explore the state of the arts and young people, the wider arts ecology, trends and areas to explore. Playbox Theatre will identify areas of potential engagement/employment and detail how working within the company can be enriching and rewarding for all involved. First and foremost-the young people who are Playbox Theatre.

Whilst the artistic imperative is, naturally, our core in this project, we also want to meet those with Administrative skills who want to apply these to a unique, young person centric arts organisation.

Playbox Theatre is a Creative Partner of Warwick District Council.

If you would like to engage in dialogue with our Team do contact us and we will offer options to meet us, see our work and discover exciting new routes in building the future through the arts and the skills of young people.

Please contact info@playboxtheatre.com

We look forward to meaningful and exciting conversations in the series of dialogues and hope you will feel inspired to contact.

We’re always looking to expand our wonderful team at Playbox Theatre so if you are a scenic artist, designer, workshop facilitator or director, you are very welcome to send a letter of introduction and a CV to info@playboxtheatre.com and we will be happy to read it.